Customer satisfaction and references
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Customer satisfaction is our priority
At KL-Lämpö, the customer always comes first. We measure our customer satisfaction and develop all our operations based on what brings value to our customer – after all, it is our customers’ success that justifies KL-Lämpö’s existence.
Our goal is to build long-term cooperation and partnership with our customers. This way we can gain a deep understanding of their individual needs and requirements. We want to ensure that our customers get the solutions that best serve their needs.
”In order to build long term customer relationships, our company aims at recognizing and anticipating even the hidden needs and expectations of our customers.”
References
We provide our water treatment services to small, medium and large-scale industries, power plants and building maintenance – to both private and public sectors.
Industry
- Paper and forest industry
- Food industry
- Metal industry
- Chemical industry
- Plastics industry
- Aga, Stora Enso, Woikoski, Outokumpu
Energy industry
- Steam power plants - Lahti Energia, Vantaan Energia, Vapo, Helen
- District heating plants - Kainuun Voima
- Power stations - Kotkan Energia
- Wind turbines - Lagerwey, Mäntän Energia
Building maintenance
Customer satisfaction survey
We strive for continuous improvement to better serve our customers. To that end, we carry out regular customer satisfaction surveys. The surveys are conducted by a qualified independent third party to ensure anonymity and to find out how our customers truly feel about us.
Our latest survey was made in spring 2022 by Pajakon Oy. According to the results, KL-Lämpö’s customer satisfaction has remained at a high level, and our Net Promoter Score (NPS) was 33, which is a favourable score.
The following attributes stood out as KL-Lämpö’s TOP 3 strengths (open feedback):
- Local operator with strong expertise in its own line of business
- Broad selection of products and services
- Reliable supplier
The most popular adjectives used to describe KL-Lämpö were reliable, high-quality and specialist. We intend to live up to these attributes.
Do you want to give feedback?
We carry out our customer satisfaction survey every other year, but the feedback we get from other sources is just as important.
Our ISO 9001 certified quality management system is based on customer orientation. We handle feedback in compliance with the standard. This means that we document every feedback and take necessary actions on the feedback.