News

31.3.2026

KL-Lämpö publishes its first sustainability report

KL-Lämpö has published its first sustainability report. The report brings together the company’s material sustainability information and provides customers and stakeholders with a clear, comparable and reliable view of our sustainability work.

"At KL-Lämpö, sustainability is not just about the benefits our services deliver, such as improved energy efficiency and lifecycle durability. It is also an integral part of our leadership and everyday decision-making. Our first sustainability report is an important milestone for us, as it brings our sustainability work together for the first time and makes our targets, practices and direction visible."
— Olli Edgren, CEO, KL-Lämpö Oy

The main benefit of the report for our customers and other stakeholders is transparency. It provides reliable and comparable information about our operations and supports our customers in carrying out supplier assessments.

The report has been prepared in accordance with the EU’s voluntary VSME sustainability reporting standard for non-listed SMEs.

The report highlights the three main themes of our sustainability work: People, Environment, and Governance & Society. Concrete targets and indicators have been defined for each theme, including increased safety training, high job satisfaction, zero workplace accidents and chemical incidents, and progress towards EcoVadis Silver level by 2027.

The transparency and reliability of our sustainability work are also supported by regular, independent EcoVadis assessments. In addition, our ISO 9001-certified management system reflects our commitment to responsible governance.

We will continue to develop our sustainability work in a goal-oriented way and report on our progress openly. At this stage, the report is available in Finnish only.

Customer Survey 2026: KL-Lämpö Achieves Its Highest NPS Score to Date

KL-Lämpö’s overall customer satisfaction score was 4.3/5.

KL-Lämpö’s 2026 customer survey is now complete, and we thank all respondents for their feedback.

The survey, conducted in January–February 2026 among our customers in Finland, explored customer experience, satisfaction with KL-Lämpö as a partner, and future purchase intentions. A total of 183 responses were collected through both telephone interviews and an online questionnaire.

Based on the results, KL-Lämpö’s overall customer satisfaction score was 4.3 on a scale from 1 to 5, indicating a high level of satisfaction. Scores were consistently strong: delivery accuracy (error-free deliveries) and adherence to agreed delivery times both reached 4.5/5, while the sales team’s expertise and professionalism were rated at 4.4/5.

NPS recommendation index at a record level

The Net Promoter Score (NPS), which measures customers’ willingness to recommend KL-Lämpö, was 62 in the 2026 survey. This places the result firmly in the “excellent” category (30–100) and marks the highest NPS score in the company’s ten-year measurement history.

The result highlights stronger-than-ever customer willingness to recommend KL-Lämpö within their own networks.

Three clear strengths in customer feedback

Open comments in the survey highlighted three recurring strengths:

Strong technical expertise and problem-solving capability
Service-minded and reliable partnership approach
Fast response times combined with high-quality, dependable deliveries

These themes form a consistent picture of services that are smooth, reliable and aligned with customer needs.

Customer comments in their own words

A selection of direct quotes from the survey illustrates how customers describe their cooperation with KL-Lämpö:

“Product know-how in their own field is excellent. On the industrial side, they have expertise even for the more specialised projects.”
“Whenever you ask something, you get a truly professional answer. Top of the field.”
“Professional skills and problem-solving ability are top notch.”
“Customer-oriented services and solutions. Agreed delivery times have also been kept.”
“Promises made to customers have always been kept.”
“Flexible service is the best and it works well. Expertise in problem situations is also first-class.”

Summary

The 2026 customer survey confirms that KL-Lämpö is highly valued for its technical expertise, smooth service and reliable deliveries. The results provide a solid foundation for further developing the customer experience and demonstrate that long-term investment in quality and service is reflected in strong customer trust.

5.2.2026

KL-Lämpö advances its climate work through the Climate Program

KL-Lämpö awarded a Bronze Medal in the EcoVadis sustainability assessment

KL-Lämpö has reached an important milestone in its sustainability journey: the internationally recognized rating platform EcoVadis has awarded the company a Bronze Medal in its 2025 sustainability assessment.

“This was only our second EcoVadis assessment, and we are already just one point away from the Silver Medal. It was great to see that the actions we have taken are clearly reflected in the results. With the help of the EcoVadis assessment, we can better identify our key improvement areas and focus on them,” says KL-Lämpö’s Quality and Environmental Engineer Jonna Lehtinen.

For KL-Lämpö, the EcoVadis assessment is both a development tool and a way to bring added value to customers. Through the EcoVadis portal, our customers gain access to transparent and comparable information about our operations – helping them streamline supplier evaluations and procurement decisions.

In addition to the EcoVadis assessment, KL-Lämpö has implemented new sustainability measures in 2025:

all our sites now operate on ecolabeled, renewable hydropower electricity
we have calculated our carbon footprint comprehensively – including indirect Scope 3 emissions.

These initiatives support our customers in reducing their own environmental footprint and meeting tightening sustainability requirements. At the same time, they demonstrate our long-term commitment to embedding responsibility in our everyday operations.

EcoVadis is the world’s leading provider of corporate sustainability ratings. It evaluates companies against 21 criteria across four themes: environment, labor & human rights, ethics, and sustainable procurement.